WELCOME TO KCSA!

Welcome to the Krannert Center Student Association, KCSA! We appreciate your interested in providing a quality experience for audiences of all ages as they attend performances throughout the season, while you learn more about Krannert Center and the diverse selection of performances we offer every season.

The Krannert Center Student Association (KCSA) is one of the longest running registered student organizations (RSOs) on the University of Illinois campus. Its members are comprised of students from all disciplines and academic backgrounds who:
·       Have a passion for the arts
·       Want to contribute to the life of this premier university-based performing arts center
·       Enjoy FREE tickets to some of the most sought-after performances
·       Heighten their volunteering experience by leading on the administrative board 
·       And most importantly, serve as ushers welcoming patrons from all over the world to experience life-affirming performances (not a bad gig) 

Membership in KCSA is open to registered UI students. To stay in the know of when KCSA holds general meetings for all members and prospective members, opens up the registration process, or any other important information please join our
email list, follow us on Facebook, or check out  the website, KCSA.illinois.edu.


PURPOSE OF THE MANUAL

It is so important to have dedicated volunteers. Whether you’ve been ushering for years or if this is your first time, we want to make sure you have the information you need to feel comfortable in fulfilling this amazing responsibility. The following material is an overview of usher guidelines, theatre policies, basic building information, and emergency procedures. Please contact us if you have questions about any of this information; we welcome your input.

Sincerely,

The Krannert Center Student Association Administrative Board and Advisors





KRANNERT CENTER FOR THE PERFORMING ARTS MISSION

The mission of Krannert Center for the Performing Arts (KCPA) is to nurture excellence and innovation in the performing arts through education, presentation, community service, and research. The Center, in cooperation with the resident departments, provides a professional laboratory to train students in the performing arts. Of equal importance, the Center commits itself to invite outstanding professional artists to perform and to teach; to foster a deep appreciation of a wide variety of the performing arts in the University, in the local community, and throughout the region; and to establish the Krannert Center as a model of innovation in arts management, design, technology, and administration. In short, the Center's mission is reflective of the stated mission of the University of Illinois with its commitment to teaching, public service, and research.

KRANNERT CENTER STUDENT ASSOCIATION MISSION

The Krannert Center Student Association (KCSA) unites the Center, campus, and community by celebrating the power of the arts to reflect and affect our increasingly diverse world. Our mission is to promote the arts through unique volunteer opportunities and special events for students at Krannert Center.

YOUR ROLE AS AN USHER

As a volunteer usher you play a significant role in assuring that the many performances at Krannert Center run smoothly. Even though you may not realize it, you are a major reason why Krannert performances are so successful. The black vest that you wear for performances automatically transforms you into a public relations representative for the Krannert Center, since many of the guests attending shows come into direct contact only with you. All of our guests both young and old are very important people and deserve our warm and positive help. Therefore, your courteous and upbeat attitude, your warm smile, your helpfulness, and your dedication to working performances are extremely valuable to Krannert Center. Thank you for donating your valuable time!

REGISTRATION AND TRAINING

KCSA members are required to be on our email list to receive our weekly newsletters, and to gain access to the performance sign up form each semester. Students should go to the KCSA website and complete all the steps on the “Join KCSA” page to be considered a member. We consider all students on our email list “members”, and anyone who actively participates in volunteering or coming to General Meetings “active members”.

Training is offered using the Compass website, the same one you use for many of your classes. The link to the training is available on the KCSA website Join KCSA page, and instructions for accessing the training are available as a presentation also on this page.

SCHEDULING

Members choose the events they want to usher each semester using a form created in SignUpGenius.com. Members are given access to the form the week before the semester begins, with those members that have the most points receiving access first. This is why it is very important that members are on the email list, because we use this list to determine who is still actively participating, and to give access to the form.

EXPERIENCE LEVELS AND POINTS

The more experience you have, the better your chances are of selecting performances that you request. Usher experience is calculated on a point system that is based on attendance. Points are given out for ushering and attending KCSA events, such as the General Meetings. As you earn points you are given earlier access to the sign up form each semester, increasing your chances of seeing the performances you are most interested in. You can also earn sweet KCSA swag, like t-shirts, notebooks, and your own name tag!

POINT SYSTEM

You will gain points based on your show attendance. As your experience points accumulate, your chances of getting all of the shows that you request for the following semesters increase. The breakdown of the points is as follows:
       +2 points: You attend an assigned show properly dressed and on time.
       0 points: You remove yourself from the sign up form, and post to our Facebook page about the opening.
       -1 point: You sign up for a show but do not attend and do not remove yourself from the sign up form.

ATTENDANCE POLICY

It is very difficult for a performance to run smoothly if there are not enough ushers.  Therefore, it is extremely important that KCCV ushers attend all the events that they have committed to. We understand that situations arise that may cause you to miss a performance you have signed up to usher, so we ask that you remove yourself from the online sign up form as soon as you are aware of the conflict, and post to our Facebook page that there is an opening for that performance.  Please try to remove yourself at least 24hrs in advance—if you must cancel the day of the show, call Patron Services at (217) 333-9716.  We print usher sheets the day of the show, so if you don't call Patron Services for a last-minute cancellation, you risk having your name still appear on the sheet.  No-shows result in losing 1 point.

CALL TIMES

It is very important that you arrive on time for your volunteer shift. Starting the show or event on time greatly depends on the house being ready to seat patrons at the appropriate time. This means you need to be checked in and ready to start your volunteer shift by call time.

The call times for performances vary depending on the theatre and the type of event. Typically, it is anywhere from 45 minutes to an hour before the performance time, depending on the theatre and type of performance. Again, be sure to double-check your schedule.

VOLUNTEER DRESS CODES

The following dress code applies to all performances.
       MEN: White long sleeve dress shirt (tucked in), black dress pants, black socks, and appropriate black shoes.
       WOMEN: White blouse or shirt (tucked in), black slacks or skirt, black (or dark) socks or black or neutral hose, low-heeled black dress shoes.

Unacceptable Dress
Athletic shoes, T-shirts, jeans, turtlenecks, mini skirts, fish net stockings, brightly colored/white socks, or distasteful ties. If you arrive for a KCPA performance inappropriately attired your Usher Supervisor(s) or House Manager will have the option of sending you home to change.

Vests
Black vests are provided by Krannert Center. They are located in the vest closet in the lower lobby of the Foellinger Great Hall. Everyone is required to wear a vest when working as an usher. Since there is a limited number of vests in each size, it would be greatly appreciated you wear appropriately sized vests. Vests must be returned at the end of each performance to their proper size location on the rack.





GENERAL KCPA POLICIES AND PROCEDURES

There are several policies that are designed to ensure the safety, comfort, and enjoyment of all guests. The volunteer ushers must be aware of these policies and politely enforce them at every event in the theatre.

Tickets
No one may enter the theatre without a ticket, and the Patron Services staff will collect them at the entrance to each theatre. All children, including babies must have a ticket. Fire codes determine occupancy for all theatres; whether a child sits in a seat or on a lap does not matter in the eyes of the law.

Reading tickets
There are two types of tickets that you will come in contact with:
1.     A general admission ticket, where the patrons are free to sit wherever they please.
2.     A reserved seating ticket in which patrons have assigned seats. For reserved seating performances, check the Row and Seat, located on the bottom line of the patron’s ticket stub, and direct them to their seats.

Cameras, recording devices, laptops and tablets are generally not permitted in the theatres for most performances. However, some artists may allow recording during their show. Policies for each event will be reviewed at the usher meeting prior to opening the house, so it is important that you are on time and in attendance for these meetings.

Food and Drink
Food and drink are strictly prohibited in the theatres, except for bottled water. If you see a patron with food or drink inside the theatre, politely ask them to throw it away or put it away. The occasional special event may allow food and drink in the theatre, but you will be informed of this in advance.

Accessibility at KCPA
The Patron Services department is responsible for the accessibility services offered at KCPA. However, as a volunteer usher, a patron with an accessibility service question may approach you. If you receive such a question, please refer the patron to the nearest Patron Services Host or House Manager. If you would like more information about the accessibility services at KCPA, contact the Patron Services Director.

Parking
KCPA’s parking garages become free after 5pm on weekdays, and are free all day on weekends. City of Urbana Street parking around Krannert Center is metered until 6pm from Monday-Saturday, and are free Sundays.

Restrooms and Water Fountains
Restrooms are located off the main Lobby on either side of the Foellinger Great Hall (Women’s on the North and Men’s on the South). Restrooms are also located in the lower lobby of the Foellinger Great Hall, Tryon Festival Theatre and Colwell Playhouse. Drinking fountains are on the marble wall on either side of the Foellinger Great Hall and in the lower lobbies of the theatres.

Smoking
State law prohibits smoking in public buildings and on all University property. If a patron is smoking in or around the building, inform them that University policy prohibits them from smoking on campus.

Late Seating
Latecomers will only be admitted to the theatre during designated “late seatings” that are managed by the Patron Services staff. These times have been worked out with the artist in charge and have been chosen to minimize the disturbance to other guests. You may assist Patron Services Hosts during late seatings to ensure everyone finds their seat quickly to minimize disturbances to other patrons.

LOBBY SERVICES

Patron Services
The Patron Services desk is located in the Main Lobby to the right side of the Ticket Office counter.

Lost and Found
Lost and Found articles can be claimed at the Ticket Office or through Patron Services.

Coat Check
A Coat Check is available 1 hour before all performances in Krannert Center, and is located across from the Stage5Bar. Patrons may check any items here aside from just coats, including bags, backpacks, skateboards, bike helmets, and anything else they do not want to carry into the theatre.

Ticket Office
The Ticket Office is open daily from 10am to 6pm, except University holidays, and stays open through the end of the last intermission on performance nights.

Intermezzo Café
Intermezzo Café serves breakfast goods, lunches and dinners, vegetarian and non-vegetarian fare, desserts, and Krannert Blends coffee. Intermezzo is open from 7:30am to 3:30pm on nonperformance weekdays, from 7:30am continuously through weekday performances, and on weekends from 90 minutes before until after performances.

The Promenade Gift Shop
The Promenade gift shop is located next to the Tryon Festival Theatre. The Promenade is open from 10am to 6pm Monday through Saturday and one hour before all performances until 30 minutes after all performances.

USHER POLICIES

Cell Phones
Please refrain from using your cell phone during the performance, and during the Usher Meeting. You may take a moment to check your phones at intermission, but only after you have completed any tasks required of your assigned section, which may include opening doors, and directing patrons to restrooms or other lobby services. Please note KCSA and KCPA requests you do not use the vibrate feature, since often times it can be heard in the silent theatre. As well, please refrain from texting, since the light can be distracting to patrons and performers.

Coats, bags, and belongings
You may hang your coat in the Usher Closet, on the hanger you took a vest from. You may also leave bags or other belongings in this closet, but KCSA and KCPA are not responsible for the security of items left in this area. You may also leave your belongings in your assigned seat once you have selected your section, or after the Usher Meeting. The Coat Check is also open and available during all KCPA performances; however, if it is an extremely busy night we would ask that you plan to store your belongings at your seat or the Usher Closet so have adequate room for patrons to store items in Coat Check.

Length of Shifts
Ushers are requested to stay through the entire performance to assist with opening doors at the end, and directing patrons as needed to restrooms or other lobby services. If you must leave prior to the end of the performance, consider removing yourself from the sign up, or notify the Usher Supervisor so arrangements can be made to cover your assignments. In order to provide adequate service to our patrons, we must have enough ushers around to assist as needed. Hopefully, you have selected performances you want to see, so you should want to stay through all of the performance!


PROCEDURES AND RESPONSIBILITIES

This list of procedures outlines what you should do from arriving to volunteer, to leaving at the end of the night. Please review these steps carefully, as they will guide you through your volunteer assignment.

1.     Arrive at Krannert Center and Check In.  You should arrive in uniform and ready to work 5-10 minutes before your Call Time. There is a check in counter to the right of the Ticket Office in the main lobby, outside of the Patron Services office. Sign in on the sheet that corresponds to the event you are signed up to work.

2.     Select a Section. At the check in counter there will also be a map of the theatre. The Usher Supervisor will mark the sections that need to be covered, based on the number of volunteers we are expecting. Use a dry erase marker to cross out the section you select, and then note your section on the sign in sheet.

3.     Find your Usher Card, and Seat Assignment. Once you have selected your section on the map, you can take the corresponding “Usher Card”. Usher Cards are located in plastic holders at the check in counter. This card serves as your ticket, and lists your seat and responsibilities for your section.

4.     Collect a Vest. The usher vests are located in the Usher Closet, in the Foellinger Great Hall lower foyer. There is a door to the left side of the slatted wood wall, and all vests are stored in this closet. If you need help finding the closet, ask another usher or a member of the Patron Services staff.

5.     Arrive at your Theatre for the Usher Meeting.  Once you are checked in, have your section assignment, and have your vest, you will proceed to the theatre you are working. There will be meeting held at the “Call Time” to review important information about the performance, so you must be on time for this meeting.

6.     The Usher Meeting. The Usher Supervisor will take attendance, and verify that everyone has selected a section. The Supervisor will then review the performance information, including length of the show, intermissions, a show synopsis, special instructions and warnings, and the photography and recording policies for that event. The Supervisor will also let you know if EMTs are on-site, if there is artist merchandise for sale, and if there are other events going on.  IT IS EXTREMELY IMPORTANT YOU ARE AT THE MEETING ON TIME!

7.     Report to your Section. After the meeting you can ask any questions you have for the Usher Supervisor. Once you are comfortable and ready to begin working, you will be dismissed to your section. Take any remaining time before the house opens to review your area and responsibilities. Look for exit routes, where the closest bathrooms are located, and where the other theatres are from your location.

Program Ushers: If you are working a door passing out programs, make sure you have your programs ready and boxes open. Ask the Supervisor if you need assistance getting programs or opening boxes.
Seating Ushers: If you are working inside the theatre helping patrons find their seats, review the rows and seats numbers in your area so you can quickly assist patrons to their seats. Remember to actively offer to help patrons, smile, and actually walk them to their seats, if possible.

8.     Opening the House. When the House Manager or Usher Supervisor(s) announces that the house is open, take your position and be ready to politely assist patrons. If you are at a door, prop the inner and outer doors open. If you have any issues with seating, are running out of programs, or have questions from patrons you do not know the answer to, find an Usher Supervisor or House Manager to address the situation. There is always someone with a radio at the Ticket Gate for each theatre who can call for assistance.  

9.     Closing the House, and Starting the Performance. When the lights begin to dim, if you are a Program Usher or in the vicinity of a door, make sure that it is shut. Patrons often open doors and leave them propped, so close any open doors while the performance is going. Ushers should take their seats as the lights dim and remain alert for issues or disturbances in their section throughout the performance.

10.   Address Disturbances. If there is a disturbance in the theatre, politely deal with it. This can normally be accomplished by nicely tapping the patron(s) on the shoulder and asking them to stop the disturbance. If you do not feel comfortable doing it or have had a negative response to your request, get your Usher Supervisor or House Manager. The volunteer ushers are the “eyes on the inside” during performances, so it is very important that you address any problems to show our patrons that we are doing everything we can to ensure a pleasant experience for everyone.

Do not allow audience members to sit on the arms of the chairs or prop their feet up on the backs of seats or on the stage area. Do not allow patrons to sit in the aisles or on steps, or stand in the aisles; this is a fire code violation. Do not allow photography or recording unless it was allowed per the artists’ instructions, which are given at the Usher Meeting. Do not allow patrons to talk loudly for an excessive period, and ask patrons who use their cell phone for an extended time to put it away or step out of the theatre. If you have any questions about acceptable patron behavior, ask your Usher Supervisor or House Manager.

11.   Assist Patrons. During performances, remain aware of the patrons around you. Remember, you are our eyes in the theatre. If a patron looks like they may need help (i.e. help up the stairs or help back to their seat), ask if they need assistance. If you have a flashlight you can help light steps and rows, but make sure you are not pointing light into other patrons’ eyes or onto the stage.

12.   Be Alert for Emergencies. Medical emergencies do happen at Krannert Center during performances, so if you see anyone who appears to be having a medical problem, quickly alert a member of the Patron Services staff to the situation. There is always a Patron Services staff member at the Ticket Gate entrance to each theatre who has a radio and can begin emergency response protocols. More information is available in the Emergency Procedures section of the manual.

13.   Intermission. At intermission you should prop open any doors near you, and help direct patrons to restrooms or other lobby services, such as the Stage5Bar, Promenade Gift Shop, or Intermezzo Café. If you have to use the bathroom, please leave the theatre immediately to avoid standing in line, then return to your section. You may also talk to other ushers in nearby sections but do not look as if you are shutting patrons out from asking questions. Once the intermission ends, you can close the doors as the lights dim, and take your seat for the second act.

14.   After the Performance, and Closing the House. After the performance ends you should prop open any doors near you, and wait until all patrons have left the theatre. Briefly review your section for any lost items, or for any noticeable issues, such as spills or broken seats. Lost and Found items can be turned into your Usher Supervisor(s) or the Patron Services desk to the right of the Ticket Office, and you can notify the Usher Supervisor of any problems you see in your section. You are not responsible for picking up trash, as Patron Services staff will come through with brooms for this.

15.   Check Out and Return Your Vest and Usher Card. Check back in with your usher supervisor before you leave for the night. They should be stationed where you had your Usher Meeting, or near the Usher Closet. Return your Usher Card and any cough drops you did not give away to your Usher Supervisor(s), inform them of any problems you encountered, ask any questions that you may have thought of during the shift, put away your vest, and have a great rest of the day. Thanks for ushering!





EMERGENCY PROCEDURES

During a performance, you, as a volunteer usher, are our eyes in the theatre.  A significant responsibility of ushering is to notify Patron Services IMMEDATELY of any emergency situation occurring in or around the theatre. You will receive a summary of various emergency procedures on your section card when you receive your location assignment for the night.  Be sure to be familiar and comfortable with the information given.  Ask the House Manager or Usher Supervisor if you have any questions or concerns. 

There are any number of possible emergency situations that can occur in a theatre.  However, as volunteer usher, the most common emergency situations are medical emergencies, power outage, fire emergencies, and weather threat emergencies.  Each of these situations can be minor or major in nature. 

The steps that follow are from the Krannert Center policies on a variety of emergency situations, both minor and major. The House Manager and Patron Services staff is responsible for initiating these procedures, in cooperation with the Stage Manager and Event staff backstage, once the situation is discovered.  However, as a volunteer usher, you may be asked to assist in handling an emergency situation.  These steps outline your role, as a volunteer in these response procedures. Please review these procedures and make sure you understand your role in them.  If you have any questions or concerns, please contact the Patron Services Director. 


Things to remember:
ü  Notify Patron Services IMMEDIATELY in the event of any emergency situation in or around the theater.
ü  Remain calm. Reassure audiences that KCPA is working as quickly as possible to address the situation.
ü  If you ever have to call 9-911 (or 911), remind the dispatcher to direct first responders to the loading dock off of Illinois St, the North side of the KCPA.
ü  Fire Alarms are located near every exit and throughout the theater lobbies.

Evacuation Situations:  Fire and Active Threat (Shooter or Bomb)
**Listen to announcements instructing you to evacuate and know your fastest route out of the building.**

In the event of an evacuation, gather at ISR (the residence halls parking lot on the North side of the building across Illinois Street) until the Fire/Police Department and other responders give the “all clear”. 

Fire and Evacuation

IF THE AUDIBLE FIRE ALARM GOES OFF, THE BUILDING MUST BE EVACUATED.  THERE ARE NO EXCEPTIONS TO THIS. Be familiar with the evacuation scatter plan.  Know where you are going and your nearest route out of the building. Be familiar with the house emergency routes for the theater you are working. This includes the emergency chutes (on the side of the Great Hall balcony, the Festival main floor and Playhouse main floor) and the exit doors off the north end of the Studio.
To the best of our ability, we need to not allow patrons to return to their car and attempt to leave with their vehicle. This creates congestion for responders (fire department, police, ambulances). Depending on the situation, performances may resume after an intermission.  Refunds may also be issued.  Senior Management will make these decisions.

Fight the fire with the nearest extinguisher ONLY if:
·       You have already called 9-911
·       The fire is small (confined to its origin in a wastebasket, small appliance, etc.)
·       You can fight the fire with your back to an exit.
·       Your extinguisher is working and you know how to use it.
·       You know enough to get out fast if your efforts are failing.

Active Threat/Active Shooter/Bomb Threat

In an active threat situation in this building, we’ll have three choices: RUN (get out), HIDE (find a safe place to stay inside), or FIGHT (with anything available to increase our odds for survival).

First, take a few minutes this week and learn the different ways to leave this building. If there’s ever a fire alarm or something like that, you’ll know how to get out, and you’ll be able to help others get out too.

Second, if there’s severe weather and leaving isn’t a good option, go to a low level in the middle of the building, away from windows.

If there’s a security threat, such as an active shooter, we’ll RUN out of the building if we can do it safely or we will HIDE by finding a safe place where the threat cannot see us. We will lock or barricade the door and we will be as quiet as possible, which includes placing our cell phones on silent. We will not leave our area of safety until we receive an Illini-Alert that advises us it is safe to do so. If we cannot run out of the building safely or we cannot find a place to hide, we must be prepared to fight with anything we have available in order to survive. Remember, RUN away or HIDE if you can, FIGHT if you have no other option.

Evacuate to a secure area and notify the police (9-911 from a campus phone; 911 from any other phone). If you are not able to evacuate, but you know there is an active threat, shelter yourself in a hidden location and wait for responders. Listen and follow the responder’s instructions carefully! Remember that first responders are focused on ending the threat before they can assist with evacuation or injuries


Shelter in Place Situations: Power Outage and Tornado
**Listen to announcements giving instructions and updating you to the situation**

Power Outage
Should the power go out during an event or performance, we will keep the audience in their seats until the situation is either resolved or the performance must be cancelled. As an usher you can help notify patrons to remain seated and to listen for announcements about what to do.

There is no emergency lighting in the restrooms; keep patrons out of restrooms. If deemed necessary, evacuation procedures will be put into place. Listen to announcements instructing you to evacuate and know your safest route out of the building. Avoid dark areas without emergency lighting and be extra careful for tripping hazards. Depending on the situation, performances may resume after an intermission.  This will be coordinated with backstage and other departments.

Tornado
Know the difference between a Tornado Watch and a Tornado Warning.
·       Tornado Watch – conditions are right for the creation of a tornado. If we are in a watch, alert backstage and other departments.  Be prepared to act should the weather escalate.
·       Tornado Warning – a tornado has been spotted in a specific area or is headed toward our community.  React immediately and evacuate to tornado safe areas.

There is a weather radio in Patron Services office that will go off automatically.  A light will also turn on in the middle of the lobby when the weather radio is activated. Be familiar with the Tornado Scatter Plan.  We will include this in every meeting when we are in a watch or a watch is possible.

Tornado safe areas include:
·       Inside the Great Hall
·       Inside the Festival
·       Inside the Playhouse
·       Level 2.

If the Studio is active, that audience, cast, and crew will evacuate down to Level 2. All performances will pause for the duration of the tornado warning. Depending on the situation, performances may resume after an intermission.  This will be coordinated with backstage and other departments. We cannot physically stop anyone from leaving during the tornado warning.  We must strongly insist that patrons remain in tornado safe areas during the warning.


Medical Situations: Emergencies, Injuries, and Hazardous Substances

Medical Emergencies and Injuries
Always make sure the area is safe for you to enter or be in; scan your surroundings. Do not leave the victim if you are alone; call out for assistance until someone arrives. Find someone with a radio to call for IEMS and/or 911 during a performance or event. Make sure you know if IEMS is working that performance or not. Notify HM of Desk to initiate emergency protocol.

Performances and events may be paused to attend to a medical emergency if the patron cannot be relocated to another area for treatment. Move quickly and be ready to assist. You may be asked to do any of the following:
·       Control and redirect crowds
·       Direct emergency medical responders to the location of the emergency
·       Hold elevators for EMS stretchers

House managers will fill out the appropriate incident report paperwork and will ask involved parties for information. If you were a witness or first to the incident you will be asked to help complete reports.

Bloodborne Pathogens and Chemical Spills
Do not touch it or try to clean it up yourself. Call Building Ops to have them send someone to clean the substance. Notify them if you know that it is blood, a chemical, or an unknown substance


ACCESSIBILITY AT KCPA

The Patron Services department is responsible for the accessibility services offered at KCPA.  However, as a volunteer usher, a patron with an accessibility service question may approach you.  If you receive such a question, please refer the patron to the nearest Patron Services Host or House Manager.  If you would like further information about the accessibility services at KCPA, contact the Patron Services Director. 


KCPA SURVIVAL: LEAVING THE CENTER SAFELY
Since many of the evening performances run late into the night, we want to make sure that all ushers arrive home safely. Ushers have the option to call MTD Safe Rides at (217) 265-7433 or visit the MTD website for bus routes.
ADDITIONAL MEMBER OPPORTUNITIES

Administrative Board
KCSA offers larger leadership opportunities by joining our Administrative Board (AdBoard). This group of dedicated students helps to lead the KCSA. Each of the above departments has at least two director positions and many different committee members! If you are interested in joining the Administrative Board, please contact us at KCSARocks@gmail.com, or talk to an existing board member at a General Meeting.

General Meetings
Another way to get more involved with KCSA and learn more about Krannert Center is to attend our General Meetings. These meetings are all focuses on further engaging members with what Krannert Center an offer, and is a great way to spend time with your fellow KCSA members while not on the job. We tour the theatres, do hands-on activities, and hear from guest speakers, and end every meeting with free dinner! Meetings are typically held at 6pm on Tuesday evenings during the middle 8 weeks of the semester, and we meet in the KCPA Main Lobby before heading to our reserved space for the night. A schedule of meetings is shared at the beginning of the semester, is shared each week in the newsletter, and can be found as Events on the KCSA Facebook page.

Other Volunteer Activities
Any time we hear about other opportunities we will share it with the group through the Facebook page, or in the newsletter. These can be other chances to help out at Krannert, outside events that need volunteers, or recruitment events where we try to reach new members.

CONTACT LIST
Krannert Center Student Association Contacts:
KCSA on Facebook: www.facebook.com/KCSArocks
KCSA Website: www.kcsa.illinois.edu
Phone: (217) 333-3550
Office: KCPA 5-503A (Patron Services Office)

Krannert Center for the Performing Arts Contacts:
Nicholas Puddicombe            Patron Services Director, KCSA Advisor              (217) 333-9716
Crystal Womble                       Outreach Director, KCSA Advisor                          (217) 244-0549

Ticket Office:
Email: kran-tix@uiuc.edu                     
Phone: 217.333.6280 or 800.KCPATIX

Krannert Center for the Performing Arts
500 South Goodwin Ave
Urbana, IL 61801

Other Contacts:
Mass Transit District (MTD) Busses    (217) 384-8188
MTD Safe Rides: (217) 265-7433






Revised: Summer 2015